Management of personnal data



Famille Sylvain SAS, of which VIGNOBLES JL SYLVAIN is a part, is particularly committed to respecting the privacy and confidentiality of the personal data of its customers. Aware of the importance of this data, we are committed to protecting it in accordance with the regulations in force applicable in France. In order to ensure that your personal data is fully respected, we detail below the conditions and procedures for collecting and using your personal data, your rights over your data and your obligations.


"We": it is the company Famille Sylvain SAS, (RCS 441 526 522), acting as data controller;
“our Site” or “the Site”: this is the website;
"GDPR": this is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. data ;
“You”: any person whose personal data we collect, including visitors or users of our Site, our customers and our prospects.


We collect personal data about you exclusively in relation to the purposes described below, to honor our commitments, to get to know you better and to optimize our quality of service.
As such, it is important that you inform us immediately of any changes to your personal data so that we can update them. Otherwise, we may not be able to provide some of our services.
You will find details of the personal data we collect below:
- Data relating to your identity (civility, surname, first names, personal address, personal and professional telephone number, personal and professional e-mail addresses, internal processing code allowing the identification of the customer, function, name of the company that you represent, spoken language);
- Browsing data on our website (IP address, browsing origin, browsing data, browser version and type, operating system used, domains and time of the request)
- Data relating to transactions made (products or services purchased, reservations made, quantity, amount, terms of payment, billing address, discounts granted, receipts, balances and unpaid bills, postal or bank identity statement, check number, credit card, date of expiry of the credit card, the transaction number, the details of the purchase or the service subscribed, origin of the transaction),
- Data relating to the follow-up of the commercial relationship (requests for documentation,
reservations made, frequency of purchases made, recordings and copies of your written communications with our services),
- Data necessary to respond to certain special requests (for example
level of wine knowledge, accommodation preference, etc.),
- Data necessary for the realization of loyalty actions, personalization of services, prospecting, study, survey and promotion,
- Data relating to the contributions of people who submit opinions on products, services or content.


We collect your personal data for the following purposes:

Purposes Legal basis
Respond to a contact message, an unsolicited application or more generally any request This processing is justified by the contractual or pre-contractual relationship existing between you and our company
Perform operations relating to customer management regarding quotations, contracts, orders, reservations or requests for information This processing is justified by the contractual or pre-contractual relationship existing between you and our company
Perform operations relating to customer management concerning invoices, accounting and in particular the management of customer accounts This processing is based on our legal obligations
Carry out operations relating to customer management concerning customer relationship monitoring such as carrying out satisfaction surveys or polls, managing opinions or complaints This processing is based on our legitimate interest in order to improve the quality of our services.
Carry out operations relating to prospecting, such as the management of technical prospecting operations, the selection of people to carry out prospecting and promotion actions, the performance of solicitation operations

With regard to data concerning our customers: This processing is based on our legitimate interest - to improve our quality of service, our product and service offerings and the content and presentation of our websites


With regard to data concerning our prospects: For individuals: This processing is based on your prior consent When, exceptionally, the collection of consent is not possible, this processing is based on our legitimate interest as described above For professionals: this processing is based on our legitimate interest - to improve our quality of service, our product and service offerings and the content and presentation of our websites
Management of requests for the right of access, rectification and opposition This processing is based on our legal obligations
Management of outstanding payments and litigation, management of complaints This processing is based on our legitimate interest in order to improve our quality of service and limit legal disputes.


We collect your personal data:
o when you visit our Website, including through cookies and other web analytics technologies,
o when you visit our social media pages,
o when you contact us by email or telephone,
o when you come to meet us directly at our premises,
o when you make a purchase or reservation, either on our Websiteor directly from us,
o when you leave a review on our Websiteor on our social media pages,
o in general on the occasion of any provision of service or any sale
carried out by our Company for your benefit.

In general, we take care to minimize any collection of personal data about you and undertake to collect only the data that is necessary for each of the purposes below.

Depending on the documents under which we collect your personal data, either (in the presence of asterisks) the data marked with an asterisk is essential to respond to your requests or to comply with a legal or regulatory obligation, or (in the absence of 'asterisks) all the information requested from you is essential to respond to your requests or to comply with a legal or regulatory obligation. Failure to provide us this information may thus prevent us from responding to your requests.


The retention period for your personal data differs depending on the purpose for which we collect it.

We have summarized in the following table the main retention periods that we apply:


Duration of retention of personal data
Management of our prospect files 3 years from the collection of your data or the last contact from you
Development of commercial statistics 3 years from the collection of your data or the last contact from you or from the end of the commercial relationship
Management of our client files For the duration of our commercial relationship and beyond for the duration of the legal guarantees (i.e. 5 years from the end of our commercial relationship)
Accounting management

10 years

Web audience measurement statistics

13 months

Browsing data on our Website

1 year

Management of unsolicited applications 2 years after last contact
Identity document in case of exercise of the right of access or rectification

1 year

Identity document in case of exercise of the right of opposition

3 years


At the end of these periods, your personal data will be irreversibly deleted or anonymized.

However, your personal data may be retained beyond the periods indicated in the following cases:
o to meet a legal or regulatory obligation, for the time required to fulfill the obligation in question,
o to be able to respond to any legal action, for the duration of the
prescription provided for by the applicable legislation,
o to respond to a legal action, for the duration of said legal action.


Any data you share with us, or that we collect from you, will be kept secret and will not be disclosed to third parties unless required by law or the data needs to be passed on for the purpose of fulfilling the request. formulated or the contractual relationship to which you have subscribed.
Thus, only the authorized personnel of the companies Famille Sylvain SAS (as data controller) and the company VIGNOBLES JL SYLVAIN (as publisher of the Site and party to the contractual relationship entered into) have access to your personal data.

However, your personal data may be transmitted to the following recipients, exclusively when necessary:
- member companies of Famille Sylvain SAS,
- third-party company involved in the execution of the request made or the service subscribed,
- our IT service providers,
- our subcontractors,
- legal assistants and ministerial officers as part of their advisory, debt collection or representation mission.

We strictly require our service providers and contractors to use your personal data only to administer the services we ask them to provide. We also ask these service providers to always act in accordance with applicable laws on the protection of personal data and to pay particular attention to the confidentiality and security of your data.

We may also be required to communicate your data to third parties to respond to an injunction from the legal authorities.

When visiting our pages on social networks, such as Facebook in particular, we inform you that said social networks may collect personal data about you.

To this end, we invite you to consult the privacy policies of these networks.


We ensure the security of your data and do not transfer it outside the European Union.
However, if such a transfer should occur, we will inform you and assure you already that we will pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and will put in place organizational, procedural measures and rigorous and appropriate techniques, ensuring the security and confidentiality of your personal data.


When consulting our Website, cookies are placed on your computer, mobile or tablet.
Below you will find information to help you better understand how cookies work and how to use current tools to configure them.
Cookies are small text files that websites place on the hard drive of your computer, mobile or tablet when visiting a site. Their main purpose is to collect information about your browsing and to enable certain features. In particular, cookies help us to know the information you like, in order to guarantee you a smooth and optimal navigation on our Websiteand to guarantee the performance of the latter.
On your computer, mobile or tablet, cookies are managed by your internet browser.


o Purposes of cookies
Our Site uses Google Analytics cookies. These are cookies allowing the audience analysis of a website.

o Accept or refuse cookies
You have different ways to manage cookies.

- The configuration of your internet browser
You can choose to disable these cookies at any time.
Your browser can also be configured to notify you of cookies that are placed on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.
We remind you that the configuration is likely to modify your conditions of access to our services requiring the use of cookies.

Here is how to control or prevent the saving of cookies:
The configuration of each browser is different. It is described in your browser's help menu, which will let you know how to change your cookie preferences.
- if you use Internet Explorer™ :
- sif you use Safari™ :
- if you use Chrome™ :,
- if you use Firefox™ :,
- if you use Opera™ :

For more information on how cookies and targeted advertising work, you can visit

- Configuration on a cookie management platform
You can manage your cookies by visiting cookie management platforms offered by advertising professionals.
To find out more about cookies and their management, go to the CNIL website or click on the option "Help" from your browser menu.


In accordance with the regulations in force, you have the following rights:
- right of access to your personal data contained in our databases,
- right to rectify or erase your data, it being specified that this right may be limited with regard to our contractual and/or legal obligations,
- right to limit the processing of your personal data in the cases provided for by the regulations and in particular by Article 18 of the GDPR,
- right to portability of your data,
- right of opposition to the collection and processing of your data for legitimate reasons,
- right of opposition to the use of your data for commercial prospecting purposes by our company,
- right to withdraw your consent at any time, for processing for which we have collected your consent.

You may exercise these rights, free of charge, by sending us a request accompanied by proof of identity (at your choice):
- by email to the address:
- by mail to the following address: Château La Perrière – 33570 Lussac - France
- You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL). Naturally, we are at your disposal in the event of any difficulty in order to find an amicable solution.
You can also give general or specific instructions to a trusted third party certified by the CNIL or our company, relating to the storage, erasure and communication of your personal data after your death. You can designate a person in charge of their execution and modify them at any time. In the absence of directives given during your lifetime, your heirs will be able to exercise certain rights, in particular the right of access.


We may occasionally modify or adapt our personal data protection policy in order to update it in particular with regard to changes in our activities.
We therefore invite you to consult it regularly and in particular during each visit to our Website or to our premises in order to read its latest version. However, we will make sure to inform you of any substantial change in the use of your personal data by our company and/or seek your agreement if necessary.

Last update: 23/03/23